FAQ’s
Most frequently asked questionsLoukla Real Basics
What Shipping Methods Are Available?
We offer standard and express delivery depending on your address. Options are displayed at checkout.
What are your shipping and return policies?
We offer a 30-day return policy for unused products in their original packaging. Full details are in our return policy.
Do You Ship Internationally?
Yes, we ship to most countries. Fees and delivery times are calculated at checkout Full details are in our Shipping Policy
Payments
What Payment Methods Are Accepted?
We accept credit cards (Visa, MasterCard, American Express), PayPal, and some local Payment Methods
Do you accept international credit cards?
Yes, international credit cards are accepted.
Do you charge sales tax on any item?
Depending on your country or region, taxes may be automatically applied at checkout.
Shipping & Returns
I want to return my purchase! What do I do?
How long does it take for me to get a refund?
Processing can take 5 to 10 business days after receiving your package.
How Can I Cancel Or Change My Order?
Submit a request within 24 hours of purchase for a change or cancellation.
How can I get assistance if I need it?
Our team is available by email, live chat, or via the Contact page.